Home Privacy Policy

Privacy Policy

By making a reservation and staying at Elevate Ella, you agree to adhere to and be bound by the following terms and conditions. These terms are designed to ensure a safe, comfortable, and enjoyable experience for all our guests.

Elevate Ella Resort and Spa is committed to maintaining the highest standards of data protection, complying with privacy practices in line with our booking partners (e.g., Booking.com) and general data protection principles. This systematic policy explains the fundamental premises of the treatment of your personal information during the booking process through us or a related platform, guaranteeing transparency and protection.

 

INFORMATION WE COLLECT

 

We collect only the information necessary to fulfill your reservation and ensure a seamless guest experience. This typically includes:

 

  • Contact Details: Name, email address, phone number, and billing address.
  • Reservation Details: Check-in dates, room type, number of guests, and special requests/preferences.
  • Payment Information: Payment information is securely processed via the booking service (e.g., Booking.com) or our designated secure payment gateway.
  • Interaction Data: Data provided when communicating with us directly through email or the enquiry form.

 

PURPOSE OF DATA USAGE

 

The data you provide is utilized solely for the following necessary purposes:

 

  • Booking Fulfilment: To process, manage, and confirm your reservation and stay at Elevate Ella.
  • Communication: To deliver important pre-arrival and post-stay information, and to respond to your queries and requests.
  • Guest Personalization: To personalize your stay, including room preferences or dietary requirements (where applicable).
  • Legal & Security: To meet regulatory requirements (e.g., tax, registration) and to ensure security and fraud prevention.

 

DATA DISCLOSURE

 

As a destination hotel utilizing various booking partners, your data is disclosed to the following parties when necessary

 

  • Booking Platforms: Essential reservation information is shared with the platform where you made the reservation (e.g., Booking.com) to ensure correct processing and management.
  • Service Providers: Trusted third-party providers (such as payment processors and IT services) who help us operate our business, under strict confidentiality agreements.
  • Legal Authorities: When legally required by the government or other law enforcement agencies.

 

DATA SECURITY AND RETENTION

 

  • Commitment: We implement necessary physical, technical, and organizational precautions to prevent unauthorized or unlawful processing of your personal data, and to prevent accidental loss, destruction, or damage.
  • Retention: We retain your personal information only for as long as required to achieve the purposes stated in this policy or as mandated by legal and regulatory rules.

 

CANCELLATION POLICY

 

Please note the following terms regarding cancellation:

 

  • You may cancel your booking free of charge up to 24 hours before your scheduled arrival day.
  • Cancellations made after the 24-hour window will result in a charge of 100% of the prepayment.
  • Advance Payment: A mandatory 25% advance payment is required to secure your reservation.

 

CHECK-IN CHECK-OUT TIME

 

To ensure a flawless transition for all our arriving and departing guests:

 

  • Check-in Time: 14:00 (2:00 PM)
  • Check-out Time: 12:00 (12:00 PM)

 

GENERAL CONDITIONS

 

Due to the resort’s hillside architectural design, our premises do not feature elevators or specific facilities for guests with mobility impairments. Additionally, we maintain a strict no-pets policy to ensure a consistently peaceful and clean atmosphere for the enjoyment of all members